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Heathrow world’s ‘best airport shopping’
On March 29, 2010
Heathrow was named as the world’s best airport for shopping at the pretigious Skytrax World Airport Awards ceremony in Belgium.
Citing terminal 5, but also improvements in other terminals especially 1 and 4, Skytrax gave the award to Heathrow ahead of Amsterdam Schiphol (2nd) and Singapore Changi Airport (3rd).
Brian Woodhead, Retails Concessions Director of Heathrow Airport said “airports play a vital role in passengers’ overall enjoyment of their journey and indeed holiday. We are committed to providing a world class shopping experience for our passengers at Heathrow and are continually looking at ways to enhance and improve our retail offering. It is fantastic that this hard work is being recognised by passengers across the globe and we look forward to raising the bar even higher over the next 12 months.”
Commenting on the success of London Heathrow Airport, Skytrax Chairman, Mr Edward Plaisted said “This was a closely contested section of this global survey, and for 2010 is made more interesting by opening up the qualification to cover Airport Shopping as a complete entity – rather than travellers nominating just on the basis of duty free shopping. This Award covers all of the shopping facilities available within the airport environment, airside and landside, and is based on both the selection and quality of retail choices as well as standards of staff service delivered across these retail outlets. Whilst Terminal 5 is still the flagship leader at London Heathrow Airport, we found that customers were impressed by the upgraded shopping facilities at the other Heathrow terminals, Terminal 4 and Terminal 1 both ranking well in the study.”
Excess Baggage Company flagship store in Terminal 4
On March 10, 2010
Excess Baggage Company, which offers an extensive range of luggage items as well as a baggage transportation and packing services, has opened a new flagship store in Terminal 4.
The store joins the six other excess baggage drop-off and shipping points, left luggage locations and retail outlets operated by the company in each Heathrow terminal.
Excess Baggage Company launched its first location in Terminal 3 in 1991. Since then it has grown into one of Europe’s largest excess luggage shipping companies carrying more than 50,000 shipments each year to destinations around the globe.
The new store offers an extensive range of designer and more affordable luggage, rucksacks, handbags and other travel accessories for sale, plus an extensive range of fashion travel items. Dakine, Carlton, CAT, Swiss Gear, Eminent, Trunki & Jump luggage is available along with Fiorelli, Charlotte Reid and luxury bags from the Hempleman Collection.
Excess Baggage Company also say they are “delighted” that their new store was chosen to be the venue for the UK launch of Barcelona brand Slang with their chic range of handbags and holdalls.
Alongside the designer retail selection, the store offers its standard products – baggage shipping service, purchase of packaging facilities and secure bag-wrapping facilities.
Rituals store for terminal 4
On February 26, 2010
Home and body cosmetic brand Rituals has opened its first airport store at Heathrow’s terminal 4.
The 45sq m (484sq ft) outlet offers a range of premium products such as nourishing face and body creams, pure tea, scented candles and gemstone make-up designed to transform daily routines into more meaningful rituals. The Netherlands-based brand is available in 10 countries with more than 100 stores and around 250 shop-in-shops in cities such as Berlin, Prague, Lisbon and London.
Rituals founder Raymond Cloosterman said: “Rituals aims to be a ‘journey for senses’ so where better to open a store than at Heathrow, one of the world’s busiest and best-connected international airports. The store will offer passengers a peaceful haven where they can sample our products, enjoy a hand massage or have their make-up done while sipping a cup of white tea.”
BAA retail concessions director Brian Woodhead added: “Rituals has built a strong and loyal following since its first store opened in 2000 so we are delighted to be able to offer its much-admired range of home and cosmetic products to our passengers. We are continually looking at ways of enhancing people’s experience at Heathrow and believe the latest premium addition in this stand-out terminal will deliver a service that works in harmony with passengers’ needs and meets our long-term commitment of making every journey better.”
The launch of Rituals in T4 follows the unveiling of the building’s new look retail offering, following a £200m ($306m) terminal redevelopment programme.
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