BA customers benefiting from third Terminal 5 building
British Airways’ new satellite terminal building in Terminal 5 is up and running, and the airline is pleased with the progress so far.
BA to double Rio services
British Airways is set to increase its services to Brazil by doubling its weekly frequency to Rio de Janiero from three to six flights …
BA and AA launch New York shuttle
British Airways has got together with its partner American Airlines to effectively create an hourly shuttle service between Heathrow and New York during peak travel times….
BA launches Tokyo Haneda route
British Airways has launched a new route to Tokyo Haneda complementing its link up with American Airlines as part of the one world airline alliance.
Flights manned by both firms left the Japanese travel hub on February 21st on their way to New York and London’s Heathrow Airport….
BA launch Gothenburg route
British Airways is launching services between Heathrow and Gothenburg, Sweden’s second largest city, with one-way all inclusive flights from £55.50.
The twice daily service fromTerminal 5 starts on November 28, 2010.
Richard Tams, British Airways’ head of UKn&nIreland sales, said: “We are really excited about flying to this fabulous city on the south west coast of Sweden. It boasts Michelin star restaurants, culture and Liseberg, the biggest amusement park in Scandinavia. The schedule is perfect for day trips from the UK and timely connections onto our worldwide network”.
Accommodation in Gothenburg, available through British Airways, costs from £81 per night at the 3* Apple hotel and 4* First hotel G from £150 per night.
British Airways targets smartphone users
British Airways has launched an innovative check-in tool for the rapidly increasing number of smart phone users.
Executive Club iPhone users can use the new ‘app’ to display mobile boarding passes on their phones, which can be scanned check-in areas to speed up and enhance the boarding process
In addition, customers using Android and Blackberry devices will now be able to benefit from a version of the British Airways app
The app’s easy-to-use and stylish new interface, also gives customers instant access to their Executive Club details and updates on flights.
Chris Davies, head of digital marketing, said: “Mobility and convenience is key for our customers, so that no matter where they are, they can turn to their mobile phones to find the very latest information about flights, check in times and even access boarding passes allowing them to stay one step ahead.
“The Mobile Boarding Pass feature for Executive Club iPhone users will be especially welcome for those customers unable to print off their own boarding cards when returning from overseas.
“It’s all about improving the customer experience. We’re committed to putting our customers in charge, making the British Airways’ travel experience even easier.”
British Airways was the first airline to develop an app for customers with the launch of the iPhone in the UK. Since then, over half a million customers have downloaded it from iTunes.
The new app ensures customers have even greater functionality and have access to real flight information about their upcoming bookings, full integration with their Executive Club details and easily and smoothly guide customers through each stage of their flight process.
It will also provide improved flight information, a dedicated travel news section, FAQs, a Twitter news feed for iPhone users, and a link to the ba.com mobile website.
Functionality to allow customers to board using electronic boarding cards is being rolled out on both domestic and international routes.
50 millionth milestone for Terminal 5
British Airways has welcomed its 50 millionth customer through the doors of Heathrow Terminal 5 as the busy summer holiday season moves into full swing.
Now in its third summer of operations, BA says that Terminal 5 has become an “acclaimed facility by travellers around the world” and is looking forward to the launch of further improvements”.
It believes that the initial problems with luggage and other passenger-related issues have been consigned to history and it is now gives customers “the best travel experience they have had at the world’s busiest and most congested international airport”.
A BA statement said: “Terminal 5’s efficiency and levels of customer service have helped to raise punctuality to record levels. As measured by industry standards, British Airways has improved its punctuality at Heathrow from an average of around 50 per cent of on time departures each month when it was split located in Terminal 1 and 4, to an average of around 80 per cent since moving to Terminal 5. Many days the airline can achieve 90 per cent of on time departures at Terminal 5.
“In addition, thanks to Terminal 5, British Airways now has the best baggage performance of any major European hub based carrier. Arriving bags are also often waiting on the carousels to be collected by customers as they make their way through passport control.
“Overall levels of punctuality and baggage operations will improve even further when a new £300 million third part of the terminal campus, known as T5 C, opens for customers in early summer 2011”.
Andy Lord, British Airways director of operations, said: “We are delighted to have welcomed our 50 millionth customer into Terminal 5. Although we know how much our customers really love the calm atmosphere and great customer service in the terminal, we are aiming to make even more improvements in the year ahead.
“Terminal 5 ‘C’ will make a real difference when it is fully operational next summer and will mean that more than 95 per cent of our services will be served by an ‘air bridge’. That’s an extra three million customers each year who won’t have to use a bus to get to or from their aircraft.
“We are also going to further enhance the levels of service we can offer to our premium customers.
“Terminal 5 has not only improved the levels of customer service we can offer in what is a very competitive market place, but it also helps to reduce our costs by being able to run a more efficient flying operation at our main home.”
Since Terminal 5 opened in March 2008, customers have also consistently given British Airways its most positive ever feedback scores in a monthly survey of more than 35,000 randomly selected customers, it says.
British Airways – Iberia merger goes ahead
British Airways has reached the final stages of its merger with Iberia, and is now expected to complete the deal in November.
International Airlines Group will be the name of the merged group – although BA and Iberia will retain separate identities as far as passengers are concerned.
Announcing the completion of arrangements, BA confirmed that Willie Walsh will be chief executive and Iberia’s Antonio Vazquez will be chairman. The operational base will be at Heathrow.
The deal recreates the two loss making companies as the second biggest airline in Europe in terms of passenger numbers.
The final completion of the merger is still subject to regulatory approval from the relevant competition authorities including the European Commission and to approval by both British Airways and Iberia shareholders, with BA’s pension arrangements a significant element.
The merged group will have revenues of around £12 billion, have 408 aircraft and carry around 58 million passengers if present levels are reflected.
Antonio Vazquez, Iberia’s chairman and chief executive, said: “This is an important step in the process towards creating one of the world’s leading global airlines that will be better equipped to compete with other major airlines and participate in future industry consolidation. We look forward to concluding the deal before the year end.”
Willie Walsh, British Airways chief executive, said: “The merged company will provide customers with a larger combined network. It will also have greater potential for further growth by optimising the dual hubs of London and Madrid and providing continued investment in new products and services.”
British Airways flies ‘over 80 per cent’ of customers during dispute
British Airways has resumed operations after the second walk-out by a large section of its cabin crew workforce - and says it flew over 80 per cent of its customers despite the action.
“I want to thank the many thousands of our customers who have shown their patience and support by flying with us during Unite’s industrial action”, said chief executive Willie Walsh.
“We have flown well over 80 percent of the customers who were originally booked for travel in the strike period. And we were able to rebook most of the rest on to British Airways flights on other dates or on to other carriers.
“Inevitably there have been some disappointments, and I am deeply sorry for those customers whose plans have been disrupted.
“We have seen a fantastic effort by dedicated staff across British Airways to keep the flag flying. I particularly want to thank our regular cabin crew – more than 60 percent have ignored the strike call and turned up to serve our customers alongside our volunteers.
”Unite has failed to ground British Airways. We have put a fair and sensible offer to the union, and I hope it will now allow its members to vote on it.
“Let us work together to create an airline that can invest in better services for our customers and provide long-term opportunities for all our staff. An airline that is great. An airline for the future”, he said.
Unite, however, appears to be preparing for a long dispute – and says it is arranging an ”unprecedented levy” on the its branches to create a £700,000 fighting fund.
BA increases flights in second walk-out
British Airways will increase the number of flights for the second wave of strikes as more cabin crew say they will report for work.
As thousands of Unite members ended a three-day walkout, BA said it planned to run 55% of short-haul and 70% of long-haul flights from Heathrow during the four-day walkout from this Saturday. It’s operations at Gatwick and London City were expected to run normally.
The airline said it would continue to supplement its short-haul schedule by leasing up to 11 aircraft with pilots and crews each day of the action from six different airlines based in the UK and Europe.
”The biggest contingency plan in our history went extremely well last weekend, with large numbers of cabin crew reporting for work as normal,” said Willie Walsh, BA’s chief executive.
“This second strike is the work of a trade union that – despite its promises – seems determined to try to ruin the Easter holiday plans of thousands of families.
“Once again the union has misjudged the public mood. Our flag will continue to fly. We will do all we can to rebook affected customers on to other British Airways’ flights, offer seats on alternative airlines or give a full refund.
”I stress again that our door remains open to Unite, day or night, if it wants to find a sensible settlement” , he added.
BA said its flight programme involved 230 aircraft operating up to 650 services every day to or from 140 cities in more than 70 countries.
Customers were advised to check www.ba.com to see if their flight was still operating before departing for the airport.
The airline said the three-day strike, which ended at midnight on Monday, cost it £21 million. The union ruled out strikes over Easter but has warned of further action from mid-April if the deadlock is not broken.
BA said contingency plans to cope with the strike were “very successful”, and results for the year to March 31 would be “broadly unchanged”.
Although BA said the outlook for the year was unchanged, it remains on course for record losses after racking up pre-tax loss of £342 million in the nine months to December 31.
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